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DiscordSan Francisco Bay Area
Engineering Manager (Safety Processing)
On-siteFull Time$248k - $310k per yearPosted 27 days ago
About the role
- We’re hiring an Engineering Manager to lead the team: nine engineers across three squads, each with an experienced tech lead
- One builds the automated review systems; another owns enforcement, warnings, and the infrastructure behind appeals; and the final owns tooling that enables analysts to be effective
- You’ll report to the Director of Engineering for Safety and work closely with our content review operations, machine learning, product, policy, and legal teams
- The charter is larger than the current headcount, and we expect the role to grow with it
- Lead three squads, Review, Enforce, and Tooling through their tech leads, setting direction across automated review, enforcement, and appeals
- Push automation toward nearly all review decisions without giving up precision or recall against a human baseline, and get engineering out of the loop so the operations team can launch and tune workflows themselves
- Rebuild appeals: one path for every eligible appeal regardless of what triggered the original action, review tooling that scores decision quality rather than only flagging that two reviewers disagreed, and checks that catch mistakes before they land on good users
- Own the tooling our investigators depend on, cutting complex investigations from hours to minutes, and make enforcement traceable enough that anyone can see how a user reached their current state
- Carry regulatory and child-safety compliance work alongside the roadmap, set the engineering bar with your leads, and hire and grow the team Benefits
- Discord HQ: At Discord, we believe great work can happen anywhere, whether in person or virtually. Our flexible work model empowers our people to choose where they work best: at home, in one of our offices like our San Francisco HQ, or a mix of both.
- Grow together: Look forward to developing both professionally and personally alongside your colleagues at Discord. All of our managers go through a leadership program, and we offer enriching trainings for everyone. No matter what your interests or skills are, there’s a place on our platform for you to find and build belonging.
- Money matters: Discord strives to offer fair and competitive compensation packages, including equity. You’ll have room to grow and be rewarded based on your contributions and impact at the company. Take advantage of our retirement offerings (including 401k matching in the US) to meet your financial goals.
- Health benefits; At Discord, we health-care about you! We offer medical, dental, vision, reproductive, gender-affirming, and mental healthcare to our employees.
- Family support: Spend some quality time with the next generation with 12+ weeks parental leave, as well as fertility, adoption, and surrogacy benefits.
- R&R: Stay refreshed with four weeks of PTO, 16 paid holidays each year including a week off for the winter holidays, and flexible sick time (which includes mental health days).
- Wellness on us: Take advantage of a $375 quarterly stipend for your gym membership or other activities to keep you feeling great.
- Giving back: Whatever social cause you’re passionate about, take a day (or two) off to make an impact. While you’re at it, take advantage of $1,000/year in donation matching to charitable organizations!
- Technical enough to stay in the details. You can review a design, follow a hard incident, and disagree with an approach without taking the work away from senior engineers who know the system better than you do
- 5+ years as a software engineer with a solid backend and distributed systems background, and 2+ years managing engineers
- You’ve shipped LLM systems in production where the output is a decision the business acts on rather than a suggestion, with opinions about evaluation, ground-truth data, quality regressions, and where cost and latency start to bite
- Excellent communication and cross-functional collaboration across engineering, machine learning, data science, policy, legal, and product, and practical about throughput and unit economics
- Steady under escalation. Legal deadlines, serious incidents, and regulator attention come with this job, and you can hold a quality line while shipping against a clock
- An empathetic and experienced recruiter and coach. People you’ve managed want to work with you again
- Experienced working alongside operations or human-in-the-loop teams. You understand quality assurance, reviewer calibration, and appeals, and you build tools that respect the people using them
- A strong passion for Discord and/or gaming, and an appreciation for the communities we serve
- Trust and safety, fraud, integrity, or abuse engineering at a consumer platform
- Building internal tools where operations or review teams are the primary user
- Consolidating fragmented legacy systems onto a single platform, or managing outsourced operations teams and vendors