Lead Site Reliability Engineer

Who you are

• Bring 8+ years of SRE or DevOps experience building and operating production infrastructure at scale
• Code proficiently in at least one programming language beyond scripting (e.g., Python, Go, Java)
• Deploy and manage CI/CD pipelines using tools like Git, Jenkins, Argo CD, or JFrog
• Operate cloud infrastructure on AWS, OCI, or similar platforms using Terraform and Kubernetes
• Implement observability solutions with logging and monitoring tools such as ELK, Prometheus, or Grafana
• Communicate complex technical concepts clearly to diverse audiences including security teams, senior leadership, and external auditors
• Participate in on-call rotations and lead incident response to maintain system reliability
• Hold a degree in Computer Science or related field, or equivalent practical experience
• Hold US citizenship, or Greencard status
• Have experience with security from an SRE perspective
• Have experience with Identity security (e.g. IAM, workload identity, zero trust) and tools (e.g. Teleport, Okta)
• Have experience operating Government environments and understanding their compliance requirements
• Have experience with system design and distributed computing at scale
• Ability to speak Chinese/Mandarin is a plus, but not required What the job involves
• As a Lead Staff Site Reliability Engineer, you will be one of the technical leads for our DevOps Platforms organization. This group is responsible for DevOps Platforms including cloud infrastructure, physical data center orchestration, critical security services, and our Zoom for Government (ZfG) environment
• You will be an uber tech lead working across a broad area, defining projects and guiding work across various teams
• Your scope of work is wide and you will have the opportunity to improve our datacenter kubernetes infrastructure, our cloud infrastructure, our security posture, and our operation of ZfG environments. Broadly speaking, you are an exemplary SRE and you will guide all of our teams toward SRE best practices (automation, monitoring, infrastructure as code, etc)
• The DevOps Platforms organization owns the full infrastructure stack: cloud infrastructure on AWS and OCI, physical data center orchestration, critical security services (identity, authentication, authorization), and Zoom's FedRAMP-rated federal environment, Zoom for Government (ZfG)
• The team is currently working on one of the most technically interesting work in the org, hardening our security posture, and building the automation and reliability systems that underpin Zoom's global services. If you want broad visibility, real cross-team influence, and the chance to define how infrastructure gets built, this is the seat
• Design and scale DevOps platform services including Kubernetes infrastructure, cloud systems, and compliance-ready environments
• Define technical roadmaps and architectural direction for infrastructure automation and security
• Partner with service teams to understand platform needs and deliver solutions that improve reliability and efficiency
• Establish and advocate for SRE best practices including infrastructure as code, monitoring, and incident management
• Mentor team members through design, implementation, and production deployment of complex systems The application process
• End Date: August 31, 2026
• At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Benefits
• Work from home opportunities
• Retirement benefits
• My-Time-Off (MTO), an extended vacation policy
• Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
• Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
• Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
• Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
• Employer Matching of Charitable contributions up to $500 USD equivalent/year
• Annual Zoom Store Allowance
• Business Travel Accident Insurance